# OSHO ESTHER FUNMILAYO - Telesales & Customer Engagement Specialist
Source: https://hello.cv/oshoesther
Lagos

## About
Dynamic and results-driven Telesales Professional with over 3 years of experience in outbound sales and customer engagement. Proven ability to drive conversions, increase customer retention, and contribute to revenue growth by effectively managing high call volumes, leveraging CRM tools, and delivering compelling sales pitches. Adept at resolving customer issues and optimizing sales processes to achieve business objectives.

## Work
### Telesales | Daytona People's Pharmacy and Supermarket
https://
Managed outbound sales and customer service operations, focusing on product promotion, sales record maintenance, and customer satisfaction.
- Successfully conducted outbound calls to promote products and services, achieving a significant increase in customer retention.
- Efficiently managed cash transactions, meticulously maintained detailed sales records, and resolved customer complaints to enhance satisfaction.
- Identified and capitalized on cross-selling opportunities by aligning product offerings with customer needs, directly contributing to revenue growth.

## Education
### Adekunle Ajasin University | Educational Management
https://

## Languages
- English | Fluent
- Yoruba | Fluent
- Edo | Fluent

## Skills
### Sales
Proficient
- Outbound Sales
- Cross-selling
- Revenue Growth
- Sales Pitches
### Customer Engagement
Proficient
- Customer Retention
- Customer Service
- Complaint Resolution
- Customer Satisfaction
### CRM Software
Competent
- Google Drive
- Zoho
- WhatsApp
- HudoCC
- Paystack
### Microsoft Office Suite
Proficient
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint

## Source
Read this profile on Hello.cv: https://hello.cv/oshoesther
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