OSHO ESTHER FUNMILAYO

Telesales & Customer Engagement Specialist

Lagos, NG.

About

Dynamic and results-driven Telesales Professional with over 3 years of experience in outbound sales and customer engagement. Proven ability to drive conversions, increase customer retention, and contribute to revenue growth by effectively managing high call volumes, leveraging CRM tools, and delivering compelling sales pitches. Adept at resolving customer issues and optimizing sales processes to achieve business objectives.

Work

Daytona People's Pharmacy and Supermarket

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Telesales

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Summary

Managed outbound sales and customer service operations, focusing on product promotion, sales record maintenance, and customer satisfaction.

Highlights

Successfully conducted outbound calls to promote products and services, achieving a significant increase in customer retention.

Efficiently managed cash transactions, meticulously maintained detailed sales records, and resolved customer complaints to enhance satisfaction.

Identified and capitalized on cross-selling opportunities by aligning product offerings with customer needs, directly contributing to revenue growth.

Education

Adekunle Ajasin University

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BSc Educational Management Grade:

Languages

English

Fluent

Yoruba

Fluent

Edo

Fluent

Skills

Sales

Outbound Sales, Cross-selling, Revenue Growth, Sales Pitches.

Customer Engagement

Customer Retention, Customer Service, Complaint Resolution, Customer Satisfaction.

CRM Software

Google Drive, Zoho, WhatsApp, HudoCC, Paystack.

Microsoft Office Suite

Microsoft Word, Microsoft Excel, Microsoft PowerPoint.